1. Introduction
House Luck (referred to as "we", "us", or "our") is an online gaming platform operating at houseluck.net, serving players in the Philippines. We are committed to protecting your personal information and being transparent about how we handle it.
This Privacy Policy describes the personal data House Luck collects from you, the purposes for which it is processed, how long we keep it, and the rights you have as a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.
By creating a House Luck account or by using any feature of our platform, you acknowledge that you have read this Privacy Policy and understand how your personal information will be processed. If you have any concerns about any aspect of this policy, please contact our Data Protection Officer using the details in Section 13 before proceeding.
2. Data We Collect
House Luck collects the minimum personal data necessary to provide our services, comply with legal requirements, and protect the integrity of the platform. The categories of personal data we may collect include:
Identity and Contact Information
- Full legal name as it appears on a valid government-issued ID
- Date of birth (for age verification purposes)
- Mobile number and email address
- Residential address in the Philippines
- Government-issued ID type and number (for Know Your Customer verification)
Financial Information
- GCash or Maya mobile wallet account details (mobile number only — we do not store PINs or passwords)
- Bank account details provided for withdrawal purposes
- Transaction history: deposits, withdrawals, wager amounts, and bonus activity
Technical and Usage Information
- IP address and general geolocation data
- Device type, operating system, and browser version
- Login timestamps and session duration
- Pages visited and features accessed within the House Luck platform
- Game history and betting patterns
Communications Data
- Records of communications with our customer support team via live chat or email
- Feedback, complaints, and responses you send to us
3. How We Collect Your Data
House Luck collects personal data through the following channels:
- Registration: Information you provide when creating your account, including name, date of birth, mobile number, and email.
- KYC Verification: Documents and information you submit when completing identity verification before your first withdrawal.
- Deposits and Withdrawals: Payment details processed when you fund your account or request a payout.
- Platform Use: Technical data automatically recorded when you access and use the House Luck platform, including through cookies and similar technologies (see Section 9).
- Customer Support: Information you share when you contact our support team for assistance.
- Promotions: Information you provide when participating in House Luck promotions, competitions, or surveys.
4. How We Use Your Data
House Luck uses your personal data for the following purposes:
- Account Management: To create, maintain, and manage your House Luck player account.
- Identity Verification: To confirm your age and identity as required by Philippine gaming regulations and our anti-money laundering obligations.
- Payment Processing: To process deposits from your GCash, Maya, or bank account, and to send withdrawal payments to you.
- Platform Operations: To deliver the games and features you access, maintain platform security, and investigate technical issues.
- Responsible Gaming: To monitor gaming patterns that may indicate problematic behaviour and to administer self-exclusion or limit requests you make.
- Customer Support: To respond to your enquiries, resolve disputes, and improve our service based on feedback.
- Legal Compliance: To meet obligations under Philippine law including the Anti-Money Laundering Act (AMLA), Data Privacy Act, and applicable gaming regulations.
- Communications: To send you transactional notifications (account confirmations, deposit receipts, withdrawal confirmations) and, where you have consented, promotional messages about House Luck offers.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and cheating on the platform.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, House Luck processes your personal data on the following legal grounds:
- Contractual Necessity: Processing required to fulfil our obligations to you under the House Luck Terms and Conditions — including account management, payment processing, and game delivery.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including AMLA, gaming regulations, and tax reporting requirements.
- Legitimate Interests: Processing necessary for fraud detection, platform security, and improving our services, where these interests are not overridden by your rights and freedoms.
- Consent: Processing based on your explicit consent, such as sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Data Sharing and Disclosure
House Luck does not sell your personal data to third parties. We may share your information with the following categories of recipients only where necessary and only to the extent required:
- Payment Processors: GCash, Maya, and banking partners receive the minimum information required to process your deposits and withdrawals securely.
- Game Providers: Software providers whose games run on House Luck may receive anonymised or pseudonymised game session data necessary for game operation. They are contractually prohibited from using this data for their own marketing purposes.
- Identity Verification Services: Third-party KYC providers who assist us in verifying your identity documents. These providers are bound by confidentiality and data processing agreements.
- Regulatory Authorities: Philippine government agencies, regulators, and law enforcement where we are legally required to disclose information, including the Anti-Money Laundering Council (AMLC) where required under AMLA.
- Legal and Professional Advisors: Lawyers, auditors, or other professional advisors bound by professional confidentiality obligations.
7. Data Retention
House Luck retains your personal data for as long as your account is active and for such period thereafter as is required by law or legitimate business need. Specific retention periods include:
- Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure, as required by AMLA and gaming regulations.
- Transaction Records: Financial transaction records are retained for a minimum of five years in compliance with AMLA requirements.
- Customer Support Records: Communications with our support team are retained for three years after the last interaction.
- Technical Logs: Platform access logs and session data are retained for twelve months and then deleted or anonymised.
Where retention beyond the standard periods is required by a legal hold, investigation, or regulatory instruction, we will retain the relevant data until that requirement is resolved. Once the applicable retention period expires, your data is securely deleted or anonymised.
8. Data Security
House Luck implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS encryption for all data transmitted between your device and our servers
- Encryption of stored sensitive data including payment information and identity documents
- Access controls ensuring that personal data is accessible only to authorised personnel with a documented need
- Regular security assessments and penetration testing of the House Luck platform
- Staff training on data protection obligations and security practices
- Incident response procedures for managing potential data breaches
No online platform can guarantee absolute security. If you suspect that your House Luck account has been compromised, please contact support@houseluck.net immediately so we can take protective action.
9. Cookies and Similar Technologies
House Luck uses cookies and similar technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it.
Essential Cookies
These are necessary for the platform to function — for example, to keep you logged in during a session or to process a game round without interruption. They cannot be disabled without breaking platform functionality.
Analytics Cookies
We use anonymised analytics data to understand which parts of the platform are most used and where technical issues arise. This data does not identify you personally.
Preference Cookies
These remember your settings, such as language preference or your most recently played game category, so you do not have to reconfigure them every visit.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of House Luck.
10. Your Data Rights
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by House Luck. To exercise any of these rights, contact our Data Protection Officer at support@houseluck.net.
Right to Access
Request a copy of the personal data House Luck holds about you and information about how it is used.
Right to Correction
Request correction of inaccurate or incomplete personal data in your House Luck account.
Right to Erasure
Request deletion of your personal data where there is no longer a legal or legitimate basis for us to hold it.
Right to Object
Object to processing of your data where we rely on legitimate interests as the legal basis, unless our interests override yours.
Right to Portability
Receive your personal data in a structured, machine-readable format where processing is automated and consent or contract-based.
Right to Withdraw Consent
Withdraw consent for marketing or other consent-based processing at any time without affecting prior lawful processing.
We aim to respond to all data rights requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
11. Minors
House Luck is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that an account has been created by a person under 21, we will immediately suspend the account, delete the associated personal data, and report the incident to the appropriate regulatory authority where required.
If you believe that a minor has registered an account on House Luck, please notify us immediately at support@houseluck.net so we can take action.
12. Changes to This Privacy Policy
House Luck may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, or our data practices. When we make material changes, we will notify registered players via the email address on their account and update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of the House Luck platform after a notified change constitutes your acceptance of the updated policy. If you do not agree with the changes, you may request account closure before the effective date.
13. Contact Our Data Protection Officer
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how House Luck handles your personal information, please contact our Data Protection Officer:
- Email: support@houseluck.net
- Subject line: Data Privacy Request – [your registered name]
- Live Chat: Available 24/7 through the House Luck platform after login
We aim to acknowledge all privacy enquiries within two business days and provide a full response within 15 business days. Complex requests may take longer, and we will inform you if that is the case.