Contents
1. Acceptance of Terms
By registering an account on House Luck or by accessing and using any part of the platform at houseluck.net, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. This agreement is legally binding and applies to all users of the House Luck platform.
If you do not agree with any part of these Terms, you should not register an account or use the platform. Continued use of House Luck after any update to these Terms constitutes your acceptance of the revised version.
2. Eligibility
To register and use House Luck, you must meet all of the following requirements at the time of registration and throughout your use of the platform:
- You must be at least 21 years of age. House Luck does not accept players under the age of 21 under any circumstances.
- You must be physically located in the Philippines at the time of placing bets or accessing games, unless permitted by applicable law in your current jurisdiction.
- You must not be self-excluded from House Luck or subject to any exclusion order under applicable Philippine gaming regulations.
- You must not be acting on behalf of another person or operating as an agent for third parties.
- Your participation must be for personal recreational purposes only, not for commercial gain or professional gambling purposes that violate applicable law.
House Luck reserves the right to request proof of age, identity, and location at any time. Accounts of players who cannot demonstrate eligibility will be suspended or permanently closed, and any pending withdrawals may be withheld pending investigation.
3. Account Registration
Each player is permitted to hold one and only one active account on House Luck. Duplicate accounts are strictly prohibited. If we discover that a player holds more than one account, we reserve the right to close all associated accounts and void any balances or pending withdrawals, subject to investigation.
When registering, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, mobile number, and any other details requested during the registration process. Providing false or misleading information is a violation of these Terms.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. House Luck staff will never ask for your password through any channel. If you believe your account has been accessed without your authorisation, contact our support team immediately at support@houseluck.net.
4. Deposits and Payments
All financial transactions on House Luck are conducted in Philippine Pesos (₱). The minimum deposit is ₱100. House Luck does not charge fees on standard deposits, though your payment provider may apply their own transaction fees — please check with your provider before depositing.
Accepted deposit methods include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank, and Visa or Mastercard debit or credit cards. The availability of specific methods may vary and is subject to change without prior notice.
Deposits must come from payment accounts registered in your own name. House Luck does not accept deposits from third-party accounts. If we detect that a deposit has originated from a payment method not belonging to the account holder, the funds may be held pending investigation and the account may be suspended.
Deposited funds are credited to your account balance immediately for most e-wallet transactions. Bank transfers may take longer depending on the method and time of submission.
5. Withdrawals
You may request a withdrawal of your real-money balance at any time, provided your account is fully verified and there are no outstanding bonus wagering requirements attached to the funds you wish to withdraw.
Withdrawals are processed to the same payment method used for your most recent deposit, where possible. If that is not possible, we will contact you to arrange an alternative method registered in your name. We do not process withdrawals to third-party accounts under any circumstances.
The minimum withdrawal amount is ₱200. GCash and Maya withdrawals for verified accounts are typically processed within one to three hours. Bank transfers via BDO, BPI, and UnionBank are processed on the same business day when submitted before 3:00 PM. Larger withdrawals may require additional verification and processing time.
House Luck does not charge a withdrawal fee on standard transactions. In the event that withdrawal fees are introduced, affected players will be notified in advance.
6. Bonuses and Promotions
House Luck offers various bonuses and promotions to both new and existing players. Each bonus or promotion has its own specific terms, including eligible games, wagering requirements, validity periods, and maximum withdrawal limits applicable to winnings derived from bonus play. These specific terms are displayed at the time the bonus is offered.
General bonus rules that apply to all House Luck promotions unless stated otherwise:
- Bonuses are available to one account per player, per household, and per IP address.
- Bonuses cannot be exchanged for cash unless the stated wagering requirement has been fully completed.
- House Luck reserves the right to modify, suspend, or cancel any promotion with or without prior notice, provided any bonus credits already awarded to a player remain valid under the terms at the time of award.
- Bonus abuse — including but not limited to creating multiple accounts, systematic exploitation of bonus mechanics, or collusion — will result in account suspension and forfeiture of any related balances.
- Bonuses cannot be transferred between accounts or combined unless explicitly stated in the promotion terms.
7. Gameplay Rules
All games available on House Luck operate using certified Random Number Generator (RNG) systems that are regularly audited for fairness and compliance. House Luck does not manipulate game outcomes in any way. The RTP rates published for each game reflect the actual rates built into the certified software.
Game results are final once confirmed by the system. In the event of a technical error or system malfunction during gameplay, House Luck will investigate and, where the error materially affected the outcome, void the affected round and return the stake to the player's account. Winnings paid out due to a system error may be reclaimed.
Players are responsible for ensuring they understand the rules of any game before placing real money bets. Rules for individual games are accessible within the game interface. House Luck is not responsible for losses incurred due to a player's unfamiliarity with game rules or mechanics.
8. Prohibited Conduct
The following activities are strictly prohibited on House Luck and will result in immediate account suspension and potential legal action:
- Using automated software, bots, scripts, or any form of artificial intelligence to play games or interact with the platform in a way that provides an unfair advantage.
- Colluding with other players to manipulate game outcomes or exploit bonus systems.
- Using stolen, fraudulent, or unauthorised payment methods to fund your account.
- Money laundering or using House Luck for any purpose that violates Philippine anti-money laundering laws.
- Providing false information during registration or verification processes.
- Accessing the platform while self-excluded or while subject to a court or regulatory exclusion order.
- Attempting to hack, reverse-engineer, or interfere with the technical operation of the House Luck platform.
House Luck cooperates fully with Philippine law enforcement and regulatory authorities. Any accounts suspected of illegal activity will be reported to the relevant authorities, and funds may be frozen pending investigation.
9. Responsible Gaming
House Luck is committed to promoting responsible gaming. We believe that gaming should be a form of entertainment, not a way to address financial difficulties or personal problems. We provide the following tools to help players maintain control:
- Deposit Limits: Set daily, weekly, or monthly deposit limits on your account from the settings panel.
- Session Reminders: Configure reminders that notify you of how long you have been playing.
- Cooling-Off Periods: Temporarily restrict access to your account for a defined period without permanently closing it.
- Self-Exclusion: Permanently exclude yourself from House Luck. Once applied, self-exclusion cannot be reversed for a minimum of six months.
If you feel that gaming is affecting your daily life, relationships, or finances, please visit our Responsible Gaming page or contact our support team. We take these concerns seriously and will never pressure a player who raises a concern about their gaming behaviour to continue playing.
10. Privacy
House Luck collects, processes, and stores personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. The specific details of how we handle your personal information are set out in our Privacy Policy.
By registering an account with House Luck, you consent to the collection and use of your personal data as described in our Privacy Policy. You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements.
11. Limitation of Liability
House Luck provides the platform on an "as is" basis. To the maximum extent permitted by applicable Philippine law, House Luck is not liable for any direct, indirect, incidental, or consequential loss arising from your use of the platform, including but not limited to losses arising from technical outages, third-party service failures, or player decisions.
House Luck is not responsible for any internet connectivity issues, device malfunctions, or software incompatibilities that affect your ability to access the platform or complete a game session. Players are responsible for ensuring they have a stable connection and a compatible device before committing funds to gameplay.
In any dispute, the maximum liability of House Luck to a player is limited to the amount of the stake placed in the disputed transaction.
12. Suspension and Account Closure
House Luck reserves the right to suspend or permanently close any account at its sole discretion, including in the following circumstances:
- Breach of any provision of these Terms and Conditions.
- Suspected fraudulent activity, money laundering, or other illegal conduct.
- Failure to complete identity verification within a reasonable period after a request is made.
- Reasonable suspicion that the account holder is under the age of 21.
- Account inactivity for a period of twelve consecutive months without a balance.
Where an account is suspended pending investigation, any real-money balance (excluding uncleared bonuses) will be held securely and returned to the player if the investigation concludes in their favour. You may request closure of your own account at any time by contacting support@houseluck.net.
13. Changes to These Terms
House Luck may update these Terms and Conditions from time to time to reflect changes in applicable law, regulatory requirements, or platform operations. When material changes are made, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page.
Continued use of the House Luck platform after notification of changes constitutes acceptance of the updated Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure.
14. Contact Us
If you have any questions about these Terms and Conditions or how they apply to your House Luck account, our support team is available 24 hours a day, 7 days a week.
- Email: support@houseluck.net
- Live Chat: Available directly through the House Luck platform after logging in.
We aim to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to reach us.